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Next Gen Client Consultant

Company: ADP
Location: Alpharetta
Posted on: January 11, 2022

Job Description:

At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right associates to help us make waves.ADP is hiring an Implementation Specialist III for the Next Gen WFN Team. In this position, you will help to define, mature, and execute on ADP's next-gen technology, Workforce Now powered by Pi, through collaboration with various ADP partners such as Product and Development, PMO, Business Transformation, Client Experience, Enterprise Learning, Knowledge Management, and Service and Implementation Teams and Leaders.

  • Have an entrepreneurial mindset with a passion to be on the cutting edge of technology transformation
  • Enjoy solving problems and practicing critical thinking skills
  • Able to work independently and complete tasks with high quality, but also participate in a collaborative environment with a willingness to share your ideas and cultivate consensus
  • Display a natural curiosity to experiment and continuously improve processes and systems
    RESPONSIBILITIES:Project Support:
    • Provide user-oriented, subject matter expertise input into the design and development of new product, features and processes
    • Serves as thought leader to identify broad level enhancements that will foster the delivery of an "exceptional client experience" for our clients
    • Conduct end-to-end functional testing (processing payroll)
    • Maintain and expand knowledge / proficiency on function, products, services, and best implementation practices industry-wide.
    • Provide continuous feedback and suggestions to help build the product and experience
      Client Support:
      • Act as primary point of contact for the client during implementation process to resolve issues, answer questions, and ensure expectations and deadlines are met.
      • Establish and manage activities towards project milestones independently or in conjunction with Project Manager.
      • Communicate continuously with clients, ADP Project Managers and ADP specialists regarding project status as necessary to ensure all assigned tasks are completed according to schedule.
      • Analyze existing client systems, interface requirements, operational needs, etc. in order to counsel client in the functional system design and/or system configurations and/or product adaptation of client's needs.
      • Advise clients on HR/PR processes and workflows
      • Train client on WFN Next Gen
      • Assess client's needs for additional training and services.
      • Develop and maintain effective, proactive relationships and communications with clients and ADP departments/associates to contribute to a successful overall client experience.
      • Use functional area knowledge and industry specific experience regarding project experience to anticipate obstacles and proactively search for solutions.
      • Overcome client and internal obstacles to timely project completion, and coordinates with other departments as necessary to obtain objectives.
      • Participate in formal hand-off of "live" system to other ADP departments.
        Qualification Required:
        • 3+ years of high-touch, client-facing experience
        • 2+ years of Payroll industry experience
        • Extensive payroll and tax compliance and best practice
        • Excellent written and oral communication skills
        • Attention to detail, process-oriented, self-directed, and inquisitive
        • Analytical & problem solving skills
        • Easily adaptable and accepting of change
        • Ability to manage competing priorities and take on various tasks and assignments as needs arise
          Bonus points for these: Preferred Qualifications
          • Strong project management skills and the ability to multi-task
          • Ability to work as part of a team to accomplish tasks
          • Ability to demonstrate learning agility and critical thinking skills
          • Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is a plus.
          • Experience leading initiatives/pilots
          • PMP Certification

Keywords: ADP, Alpharetta , Next Gen Client Consultant, Professions , Alpharetta, Georgia

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