Service Desk Technician (GA)
Company: IT Avalon
Posted on: January 13, 2022
Job Description Overview: Working for a large gaming company.
Licensed in around 300 gaming jurisdictions, operating in over 90
countries and offering a unique blend products and services, online
gaming, to slot machines. Project: Contract to HireRole:This
position is responsible for providing support to users of the
companys computer network and telephone systems. Techs will take
calls, enter issues into the helpdesk tracking system and will
attempt to solve the problem on first contact. If problem cant be
solved, the tech will pass the call to a level-2 engineer. Issues
may involve support for desktops/laptops, operating systems,
servers, applications and remote access systems. Responsible for
resetting user passwords and voicemail accounts. Responsible for
monitoring server and application systems and responding to alerts
as needed. Responsible for set up of new users on the network.
He/she determines access, establishes passwords and new user
accounts as required. Additional Skills & Qualifications This is a
service desk position. So you will be asked to take calls, virtual
Smart Bar, password resets. If they candidate does not want to do
password resets this in not the role for them. Customer service is
also a huge part of this need. They will be the main support for
the Las Vegas office. S econd largest gaming manufacturing company.
It is a good blended role that will allow a candidate the ability
to work in a large enviroment. They do have the opportunity to go
full-time with good performance but there are no guarantees there.
Many of the individuals we have placed in this group are still
there. Work Environment: In Office, Mondy - Friday, 8am-5pm
Keywords: IT Avalon, Alpharetta , Service Desk Technician (GA), Professions , Alpharetta, Georgia
Didn't find what you're looking for? Search again!