Accounts Receivable Collection Analyst (3921)

Company: Avanos Medical, Inc.
Location: Alpharetta
Posted on: May 6, 2022

Job Description:

Requisition ID: 3921
Job Title: Accounts Receivable Collection Analyst
Job Country: United States (US)
Here at Avanos Medical, we passionately believe in three things:

• 
  
• Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
  
• Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
  
• Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.
  
  At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.
  Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit www.avanos.com.
  The role
  The Accounts Receivable Collection Analyst will be expected to reduce the collection period and maximize AR working capital opportunities by collecting payment against past due invoices, working through disputes, discrepancies and deductions for assigned trade customers.
  This B2B position has the responsibility for the A/R collection/resolution processes for their assigned portfolio, which may include, but is not limited to, past due invoice collection, dispute resolution, and customer service. Resolving a single payment settlement disconnect typically requires working with internal and external customers. Collaboration with these customers/functions is often required for timely notification and resolution of items in dispute (invoices, deductions, etc.). These are sensitive issues that must be handled in a manner that builds customer good will. Confidentiality of selected information is always maintained. Position is required to work with relative independence other than matters of an exceptional or unusual nature.
  Essential Duties and Responsibilities:
  
  • 
    
  • Collection of past due invoices primarily through phone calls.
    
  • Held order management.
    
  • Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc., to ensure working capital objectives are met.
    
  • Process credits for product returns, OS&D, pricing discrepancies, freight and tax.
    
  • Assist with the management of the Customer Financial Services telephone queue and general inbox which would include, but is not limited to, inquiries from customers, customer service, sales, etc.
    
  • Build and maintain loyal relationships with all external and internal customers served.
    
  • Monitor customer account activity so that negative trends in performance are recognized and addressed with customer and business management.
    
  • Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements.
    
  • Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers.
    
  • Communicate fully with superiors, subordinates, and others who have a need to know. Communicate in a way that is timely, yet prompt; complete, yet concise; candid, yet accurate; clear, yet responsive.
    
    Your qualifications
    Required:
    
    • 
      
    • Associate degree or two (2) years of B2B collection experience.
      
    • Strong communication skills (Verbal and Written).
      
    • Effective phone skills (listening, interpreting, evaluating, responding).
      
    • Good computer skills and familiarity with Microsoft Suite of products.
      
      Preferred:
      
      • 
        
      • A/R or Credit experience.
        
      • ERP experience (i.e. SAP, Oracle, JD Edwards, etc.).
        
      • Salesforce.com.
        
        Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here .
        Join us at Avanos
        Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.
        Make your career count
        Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.
        Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.
        free onsite gym - onsite cafeteria - benefits on day 1 - uncapped sales commissions - HQ region voted 'best place to live' by USA Today

Keywords: Avanos Medical, Inc., Alpharetta , Accounts Receivable Collection Analyst (3921), Professions , Alpharetta, Georgia