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QA Test Analyst

Company: Intradiem
Location: Alpharetta
Posted on: May 7, 2022

Job Description:

Job Title: - - - -QA Test Analyst -Location: - - -Remote/Virtual -Reports To: - - - -QA Manager or Director - -Have you ever sat on hold waiting for customer service and wondered why this was still the norm? Us too. -Intradiem's -intelligent automation solution for customer service teams is reinventing customer service for everyone. -Who We Are -Great products can be emulated, service can be duplicated, but great people can't be replaced. We're a group of customer-obsessed, competitive, detail-oriented, experienced -professionals---who put the needs of our community and customers over our own. -Intradiem -isn't just about the paycheck - we're about having the revolutionary spirit needed to change our community and the world through the way we work and the way we give back. That makes us competitive by nature, but we keep it friendly. - - -Amazing people (like you) can do their best work at -Intradiem -- where we're building an amazing culture. If you're ready to grow your career, really dig into Intelligent Automation (IA), Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and All Other Cool Acronyms (AOCA) to help our customers improve the agent and customer experience, let's talk! - - -What We Do -We develop innovative, AI-powered Intelligent Automation solutions for -contact center -and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year. - -How We Work -We take a "problem-out" approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems. Everyone from the C-suite -to interns share information, knowledge, and ideas. Being transparent helps us all think like founders and remain focused on bringing new innovations to our customers. - -Our Culture -We trust amazing people to do amazing things. That's why we take a "people-first" approach, treating employees, customers and each other with the dignity and respect we all deserve. -Intradiem -employees enjoy transparent leadership and unfettered growth opportunities. At -Intradiem, you have ownership over work that directly impacts the business. Employees are treated like the whole -people -they are with families, hobbies, and lives outside of work. We work remotely and promote a work-life blend for us and the people we love. - - -Our Values -We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values: -

  • Servant's Heart-caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives. -
  • Craftsman's Attitude-taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn't do the trick). -
  • Revolutionary Spirit-leaving the world a better place than it was when we found -it, and -doing things we would be proud to brag about to our grandchildren. - - -Your Role: -
    • Analyze requirements and user stories to develop testing strategy and test plans

Keywords: Intradiem, Alpharetta , QA Test Analyst, Professions , Alpharetta, Georgia

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