Client Solutions Technician - Atlanta, GA

Company: NovaTech
Location: Alpharetta
Posted on: May 9, 2022

Job Description:

Client Solutions Technician

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Are you a professional who has a solid background in building relationships and a passion for selling and providing best service for customers?

As we grow nationwide, we have a great opportunity for a CLIENT SOLUTIONS TECHNICIAN supp orting clients in the greater Atlanta, GA area.

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive and collaborative.

Your Job:

Provide technical diagnostics and repair to existing client accounts

Perform preventative maintenance and repair services on office equipment

Maintain a rapport with clients by examining complains and suggesting viable solutions

Document service and installation actions by entering data and completing reports

Work together in a teamwork environment with dispatchers, service managers and other customer service staff

Update job knowledge by participating in educational opportunities and reading professional publications

You're Good at:

Providing excellent ongoing communication and service to our clients

Learning new processes quickly and solving problems

Working hard with a positive attitude

Using computers and performing basic print and scan installations

You Bring to Novatech:

Minimum 2 years hands on experience servicing copiers

Experience working on Canon, Konica Minolta, HP and/or Xerox office products

CompTIA A+ or Network + certifications a plus but not required

A mechanical or electrical aptitude

Factory training or applicable certifications are preferred

A valid driver's license

You Must be Able to:

Repeatedly lift up to 100 pounds

Push machines from one location to another

Load trucks and vehicles

Stand up to 8 hours a day

Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.

Market competitive salary based upon experience

Mileage reimbursement program

Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage

401(k) plan with matching company contribution

Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave

Employee Recognition Program

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

Keywords: NovaTech, Alpharetta , Client Solutions Technician - Atlanta, GA, Professions , Alpharetta, Georgia