Client Support Consultant I
Company: ADP
Location: Alpharetta
Posted on: May 14, 2022
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Job Description:
ADP is hiring a Senior Client Support Consultant.
In this role, you will serve as ADP's front-line for solving
clients' challenges, including issue resolution, answering
questions, helping clients, training their users on ADP technology,
and more. You carry the weight of ADP's service reputation and
client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal
is to help clients who have between 1- 49 employees. Still, every
day will be different because the questions you receive will vary,
as will the solutions you provide each client. There will be no
shortage of new questions you'll receive, which will keep things
interesting, and our top-ranked training will help to set you up
for success!
To thrive in this role, you must be comfortable working in a
metrics-driven call center environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust,
and shines with professionalism. Over the phone and in writing,
your communication style is clear and easy for our clients to
understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We
also have a healthy dose of fun. Not only can you find a career
here but friendships that last in a company that values
inclusion.
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc - Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Keywords: ADP, Alpharetta , Client Support Consultant I, Professions , Alpharetta, Georgia
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