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Client Solutions Consultant III

Company: Fiserv
Location: Alpharetta
Posted on: June 22, 2022

Job Description:

The Solutions Consulting team demonstrates core account processing solution along with multiple Fiserv surrounds solutions to present a complete solution to financial institutions of varying types and sizes. As a Client Solutions Consultant you are responsible for creating the vision for the prospect as you bridge the gap between what the solution does and what that means for the prospect's daily operations and strategic plans. You will provide a consultative role during the sales process as you discover the challenges a prospect or client is facing and define solutions that can be deployed to drive desired business outcomes.

To be successful in this position, you must have excellent speaking and writing skills. You must be comfortable presenting to a variety of audiences from a large crowd to a small group, executives to tellers, management to technical. Your persuasive skills and system knowledge will be top-notch. You should be driven to win, rise to the challenge when under pressure, and resilient when faced with adversity. You must be curious and committed to ongoing learning. This role works closely with others to be effective, so you must be a team player and not afraid to ask for help or provide help to your fellow teammates.

About our Business:
As part of the Account Processing division, you will provide sales support for multi-charter solutions to address a broad range of client needs, including Core Account Processing and other strategic Fiserv solutions. We work with multiple operational groups across Fiserv to present a complete solution to the prospect or client.

Essential Job Responsibilities:

  • Assist Sales Executives, Relationship Managers, Business Unit leadership and other team members in pre-sales process
  • Develop, build and lead demonstrations for prospective new clients and existing clients in a competitive renewal or product sales process
  • Maintain the sales demonstration environment to ensure the most current features and functions are highlighted when demonstrating to current and prospective clients.
  • Excellent social skills with the ability to pick up on nuances of client interaction and demonstrate the ability to lead discussions across geographic and business unit boundaries including the ability to work independently with minimal supervision, resolve conflicts, and mange problems.
  • Demonstrate Fiserv product lines, including but not limited to Portico core and Fiserv surround solutions such as: Digital Channels, General Ledger, Verifast, etc to prospective and existing clients
  • Respond to request for proposals (RFPs) and assist RFP team in maintaining the RFP database
  • Assist the sales team as needed in the Gap Analysis process between Fiserv products and existing systems
  • Tailor and conduct all demonstrations, to include all pre and post work sessions, for prospective financial institutions
  • Attend and assist marketing at trade shows, conferences and user meetings as required
  • Develop Subject Matter Expertise for Fiserv solutions to demo as designed
  • Maintain an ongoing knowledge of Fiserv product lines, along with future enhancements, and alliance product lines
  • Working with technical support, maintain current hardware and software levels for the Demo equipment, including laptops and any other associated equipment
  • Work intra and interdepartmentally to solve new and existing client queries
  • Other duties as assigned

Keywords: Fiserv, Alpharetta , Client Solutions Consultant III, Professions , Alpharetta, Georgia

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