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Company: Medicus IT
Location: Alpharetta
Posted on: August 3, 2022

Job Description:



Do you have a passion for helping people? Are you looking for a place to send your IT career into overdrive? Do you thrive on working in fast paced environments where you can have the opportunity to support multiple technologies and clients daily? If the answer is a resounding yes, then Medicus IT is the place for you!

Medicus IT is a rapidly growing, healthcare focused MSP with a passion for providing top quality service to our clients. By ensuring our clients never have to worry about their IT infrastructure and can focus on their patients care, we positively impact the healthcare industry daily. Having the ability to work with many different technologies on a regular basis, our team members are empowered to learn quicker and grow their careers in a variety of areas within the IT world.

Medicus IT is growing and looking to add a few special people to our team! Medicus IT's Technician role is responsible for serving as the initial point of contact for triaging incoming client or system generated requests. You'll be working to resolve technical issues as well as providing a world class client experience during each encounter. Technicians follow documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard operating and escalations processes either remotely or onsite with our clients.

If you are ready to take you career to the next level, apply today!

Medicus IT is honored to be named to the following:

* ChannelE2E #2 Top Healthcare Focused MSPs (2017 - 2021)
* ChannelE2E Top 100 Vertical Market MSPs (2017 - 2021)
* Datto 'Blue' Partner Status (2017 - 2021)
* Inc 500-5000 Fastest Growing Private Companies in America (2016 - 2021)
* Atlanta's Best and Brightest Companies to Work For (2017 - 2021)
* National Best & Brightest Companies to Work For (2017 - 2021)
* MSPmentor Top 501 Managed Services Providers - Worldwide (2017 - 2021)

In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched!

* 401k with Company Match
* Medical, Vision & Dental Insurance
* Short-Term & Long-Term Disability Insurance
* Basic Life Insurance
* Accidental Death & Dismemberment (AD&D) Insurance
* Optional Supplemental Insurance
* Paid Holidays
* 14 days PTO (Including Birthday PTO!)
* Fully Customized Development/Growth Plans
* Certification Reimbursements
* Monthly employee appreciation events
* Fully stocked breakroom

Role and Responsibilities

* Troubleshoot and resolve basic desktop, software, network and server issues following published SOP and escalation guidelines to ensure issues are resolved in a timely manner
* Consistently provide an outstanding client experience
* Document all work on service tickets and projects in real time within ticketing system to published standards
* Respond to client requests promptly in accordance with published SLA's, then communicate promptly throughout ticket lifecycle to maintain a high degree of client satisfaction

Qualifications and Education Requirements

* Associates degree in technology related field OR equivalent combination of education and work experience
* 1+ year of experience in supporting Microsoft Environments
* Excellent problem solving and client relationship skills
* Excellent verbal and written communication skills

Medicus IT is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates - including the OSHA mandate, implemented on 1/10/2022, requiring either (a) COVID-19 proof of vaccination or (b) non-vaccinated weekly testing and mask requirement.

As a healthcare specific MSP, many of Medicus IT clients have more robust vaccination requirements than our internal policies. As our clients update their COVID-19 policies, some job roles may be required to meet client vaccination requirements.

Full Job Description to be emailed over upon application completion and resume submission

Keywords: Medicus IT, Alpharetta , Technician, Professions , Alpharetta, Georgia

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