Merchandising Service Associate - Plant Service Lead
Company: Lowe's
Location: Alpharetta
Posted on: March 12, 2023
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Job Description:
Always provide SMART customer service through the daily
execution of Lowe's customer
service policies, procedures, and programs. Build relationships
with vendors by providing direction and checking to ensure
merchandise
resets are completed according to Lowe s specifications.
Collaborate with the Merchandising Service team and Manager by
communicating project
priorities, schedule, and project needs (e.g., materials, supplies,
time)
Although most of the time will be spent in activities that do not
involve the direct interaction
with customers, the individual in this role is expected to engage
with customers when the
opportunity arises. This includes:
Understand customers needs and assists in locating, demonstrating,
selecting, carrying,
and/or loading merchandise.
Engage with customers to understand his/her needs and assists in
locating, demonstrating,
selecting, carrying, and/or loading merchandise.
Listen to and responds knowledgeably and promptly to customer
questions, taking them to
areas of the store when necessary.
Demonstrate sincere appreciation to customers.
Communicate information to customers regarding all stock, special
order merchandise,
feature benefits, application, and warranty information related to
Lowe s programs.
Empty plant racks onto plant tables merchandising by planogram,
price, and color block as
they arrive.
Identify damaged or missing signage, displays, collateral and
orders replacements in
accordance with merchandising standards and planogram details.
Update/validate wayfinding and product location signage as well as
digital maintenance of this
information throughout the store.
Ensure cross merchandise, side stack products, j-hooks and gravity
feed bins are placed
appropriately, helping to drive add-on sales.
Assist with culling and pricing dead and distressed plants.
Maintain a high level of communication and partnership with MSM and
red vest associates.
Identify and communicate issues with quality, quantity, and
additional needs to Outside
Garden Supervisor and MSM.
Adjust fixtures, rotates stock, displays products and support
materials using power equipment
(e.g., lifts, order pickers) per service expectations and
processes.
Review, complete, and enter completion details (when, what, amount
of time spent, taking
and uploading photographs to confirm servicing completion, etc.)
for all assigned service and
maintenance tasks.
Ensure all displays are safe and in working order and
repaired/replaced as needed.
Repair/seal damaged packaging and boxes including peg-hook
items.
Remove all trash, moves cardboard boxes to the bailer and moves
plastic wrap and other
debris to the compactor.
Replace light bulbs and alerts the appropriate contact when
additional maintenance issues
are noted (lights out, painting, etc.).
Detect common signs of shoplifting, theft, and other security
risks, and promptly
communicates them to management and/or Asset Protection.
Ensure compliance with housekeeping standards and programs (e.g.,
Zone Recovery) to
maintain cleanliness and organization of Outside Garden and working
areas.
Maintain a safe and secure work environment, which may include
conducting daily safety
reviews, noting hazards, keeping aisles clear, and securing doors
and gates.
Adhere to all safety requirements relevant to one s regular job
duties: top stock safety,
reinstalling safety cables, use of aisle blockers, a tether line on
power equipment, spotters, and safety devices.
Operate store equipment as needed depending on one specific role
and department (e.g.,
Zebra phone, telephone, paging system, copiers, fax machines,
computers, CCTV
surveillance system, key cutter, panel saw, paint mixer, flooring
cutters, compacter baler).
In addition to the above responsibilities, this individual is held
accountable for other duties as
assigned.Minimum Qualifications
Associated topics: inventory, merchandise, merchandiser,
merchandising, procurement, retail merchandiser, stocking, supply
chain, warehouse, warehouse associate
Keywords: Lowe's, Alpharetta , Merchandising Service Associate - Plant Service Lead, Professions , Alpharetta, Georgia
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