Deskside Technician II
Company: Stefanini
Location: Alpharetta
Posted on: March 16, 2023
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Job Description:
Who we are
Stefanini is a full service global provider of offshore, onshore
and nearshore IT services, including application development and
outsourcing services, IT infrastructure outsourcing (help desk
support and desktop services), systems integration, consulting and
strategic staffing to Fortune 1000 enterprises around the world. We
have over 25,000 employees across 77 offices in 40 countries across
the Americas, Europe, Africa, Australia, and Asia.
Supporting IT equipment in large corporate
environmentDesktop/laptop tech support (Mac and PC)Windows 7/10
operating systemsSupport mobile devices, printers, scanners,
wireless, VPN, etc.IMAC Support - IT equipment
Install/Move/Add/ChangeMaintain repairs, spare parts, and
componentsResearch and troubleshoot problemsMaintain system
configurations and documentationTrack and resolve customer
incidents and requests through the client's ticketing
toolTroubleshoot and resolve hardware and software issues for
Windows devicesBackup, restoration, and migration of user dataSmart
Hands support with networking, server, and telecommunications
technologiesPrinter and peripheral device supportInventory
management of IT assets including asset auditingAbility to research
and follow appropriate KB articlesAbility to work on-call and other
after-hours support needsMay provide Executive supportVarious other
tasks associated with deskside servicesMay need to be available to
provide support at other client locations as neededOther duties as
assigned
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart
Phones, AV Conferencing Systems, Printers and PC hardwareAble to
uphold a positive attitude at all times, even under stressful
conditionsExperience supporting remote facilities and
usersExcellent verbal and written communication skillsHigh level of
professionalism and strong personal interaction skillsAbility to
perform in-depth research and troubleshooting for complex technical
issuesAbility to prioritize and complete all work tasks with
minimal supervisionAbility to walk, bend, stand for long hours, and
lift equipment up to 50 poundsAbility and willingness to learn new
technologiesHigh School Diploma (required)Deskside / Desktop / End
User Computer experience, ideally in a corporate environmentProven
ability to handle challenging, rapid-response user supportProven
ability to balance, prioritize and organize multiple tasks
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off,
tuition reimbursement, medical, dental and vision insurance, and
much more;
Opportunity to participate in professional development eLearning
programs within the Stefanini University, and other virtual
training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication
and decision making;
Keywords: Stefanini, Alpharetta , Deskside Technician II, Professions , Alpharetta, Georgia
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here to apply!
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