IT Asset Process Analyst

Company: Mitchell Martin
Location: Alpharetta
Posted on: March 18, 2023

Job Description:

Our client, a global financial services firm and a market leader in securities, asset management and credit services, is seeking a IT Asset Process AnalystLocation: Alpharetta, GAPosition Type: ContractJob Summary:The IT Asset Process Analyst is responsible for managing the E*TRADE IT Asset Management processes for hardware and software assets as well as maintaining process and procedures for touch points with other ITSM processes (i.e. Configuration, Change, Incident, Problem Management). This entails reporting on compliance to the ITAM and CMDB processes as well as maintenance of best practice standards, systems and KPIs associated with the ITAM processes.Job Responsibilities:Responsible for overall definition, execution and improvement of the IT Asset Management Lifecycle capabilities (People, Process and technologies) process across the enterpriseRecommends process goals and responsible for achieving overall goals of the processWorks with the Process Owner to shape the overall direction of the process and report execution at a governance levelImplements and maintains IT Asset Management standards and processes in line with the goals of the enterpriseResponsible to ensure that the IT Asset Management Lifecycle is fit for purpose and available to those who need access; Identify risks and issues in the process and its systemsResponsible to ensure the process integrates with other ITSM processes (i.e. Configuration, Change, Incident, Problem Management)Influences process adherence within each functional organizationEnsures execution and coordination of various functions and work activities across all levels of IT Asset ManagementFacilitate teams to critically review current processes for effectiveness, quality and simplificationRaises awareness and competency in the company via training and awareness eventsEvaluates, and decides on issues escalated from other process managers and stakeholders within the processMaintains the system of record for process and procedure and associated metrics/KPIsEnsure integrity of ITAM & CMDB Data and integrations with the IT Asset Discovery ToolsEnsures compliance with process standards and policiesDevelop and improve process workflow and design in compliance with standards and any regulatory requirementsAccountable for implementation and ongoing maturity and improvement of the enterprise processIdentifies opportunities for process enhancements and efficiency gainsLiaise with other functions to establish quality improvementProvide technical expertise and support for projects and auditsRespond to requests from end users, managers, developers, and team members for specific IT Asset Management data informationSkills/Education and Experience:5-10 years of experience with IT Asset ManagementProven conceptual, problem solving and analytical skills, ability to communicate sound technical advice to clients, managers and technical staffStrong knowledge of asset management processes and proceduresStrong understanding of server and network software licensing and desktop hardware/softwareAble to work both independently as well as collaboratively achieving results within established timeframes with minimal supervisionAbility to manage and prioritize multiple assignments supporting business as usual, user request as well as special projectsAble to effectively communicate and display a professional, mature attitude in dealing with internal customers, management and personnel across the organizationWorking knowledge of Interface of ITAM processes with CMDBExperienced working with ITAM Tools like BMC Client Management (Foot Prints), BMC Discovery (ADDM), Remedy, Flexera and BDNAExperienced with Visio and process mapping methodologiesbachelor's degree in computer science/ Information Technology or related and relevant experienceITIL V3 Foundations Certification (preferred but not required)

Keywords: Mitchell Martin, Alpharetta , IT Asset Process Analyst, Professions , Alpharetta, Georgia