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Product Analyst

Company: UPS
Location: Alpharetta
Posted on: September 16, 2023

Job Description:

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:


  • Maintains subject matter expertise of customer technology applications/ programs to provide accurate and useful information to internal stakeholders.
  • Gathers and verifies information to respond to routine inquiries from internal stakeholders (e.g., BD, GBS, Information Systems), address issues, and support product positioning.
  • Maintains documentation of internal and external product inquiries (e.g., technology product enrollment) to track inquiry status.
  • Assists with Product Development Activities
  • Responds to questions regarding applications/ programs, user issues, and system testing to support development of application enhancements.
  • Conducts system testing (e.g., vendor compliance testing, user acceptance testing) to ensure products/ programs meet specifications and requirements.
  • Communicates product/program enhancements to stakeholders to facilitate support and integration of enhancements.
  • Performs statistical analysis on historical data to support the development of product performance projections.
  • Collaborates with workgroup and members of other functions and business units to establish and document consistent forecasting and reporting protocol.
  • Builds and documents reports used to track and communicate product performance.
  • Gathers data from external (e.g., Forrester, Web Trends, etc.) and UPS proprietary sources (e.g., Data Warehouse, Info Library, etc.) for use in forecasting and tracking product performance.
  • Performs data cleansing and transformations to prepare product performance data for analysis.
  • Analyzes product performance data to assess variance in performance to plan.
  • Generates and distributes reports to stakeholders, outlining projected and actual product performance and corresponding action plans.
  • Participates in Development of Marketing Strategy
  • Documents product and/or channel marketing plans to record established goals and facilitate communication and execution of planned marketing activities.
  • Develops and/or updates marketing content for physical and/or virtual mediums to ensure information is accurate and up-to-date.
  • Communicates product and/or channel marketing plans to internal stakeholders to facilitate coordination and foster awareness.
    • Bachelors degree in related field
    • 3+ years of experience
    • Data experience specifically using Data Warehouse, Info Library, PowerBI, Adobe Analytics
      Grade: 20E

      Employee Type:

      UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

      Other Criteria:

      Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

      Basic Qualifications:

      Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Keywords: UPS, Alpharetta , Product Analyst, Professions , Alpharetta, Georgia

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