IT Asset Process Analyst
Company: Ask Staffing
Location: Alpharetta
Posted on: April 28, 2024
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Job Description:
POSITION: IT Asset Process Analyst
Hybrid 2-3 days in office
Onsite visits to M1 Data center (commuting distance from this
office)
This role is higher level than the SAM analyst. With the SAM
analyst role, I am looking for someone to perform the day-to-day
SAM work with the major vendors as well as review the SAM
procedures and provide input for improvements.
The Process Analyst role will be responsible for
- Day to day hw asset management work
- taking all input from the team, stakeholders, and business
drivers
- working with me to prioritize gaps for remediation
- work with me to upate process/procedures, implement changes, and
establish governance & performance analysis
There will be a focus on what will be needed to get us through a DC
migration, but will touch on all ITAM and CMDB also.
SUMMARY
The IT Asset Process Analyst is responsible for managing the
CLIENT'S IT Asset Management processes for hardware and software
assets as well as maintaining process and procedures for touch
points with other ITSM processes (i.e. Configuration, Change,
Incident, Problem Management). This entails reporting on compliance
to the ITAM and CMDB processes as well as maintenance of best
practice standards, systems and KPI--??s associated with the ITAM
processes.
RESPONSIBILITIES
--?-- Responsible for overall definition, execution and improvement
of the IT Asset Management Lifecycle capabilities (People, Process
and technologies) process across the enterprise
--?-- Recommends process goals and responsible for achieving
overall goals of the process
--?-- Works with the Process Owner to shape the overall direction
of the process and report execution at a governance level
--?-- Implements and maintains IT Asset Management standards and
processes in line with the goals of the enterprise
--?-- Responsible to ensure that the IT Asset Management Lifecycle
is fit for purpose and available to those who need access; Identify
risks and issues in the process and its systems
--?-- Responsible to ensure the process integrates with other ITSM
processes (i.e. Configuration, Change, Incident, Problem
Management)
--?-- Influences process adherence within each functional
organization
--?-- Ensures execution and coordination of various functions and
work activities across all levels of IT Asset Management
--?-- Facilitate teams to critically review current processes for
effectiveness, quality and simplification
--?-- Raises awareness and competency in the company via training
and awareness events
--?-- Evaluates, and decides on issues escalated from other process
managers and stakeholders within the process
--?-- Maintains the system of record for process and procedure and
associated metrics/KPI--??s
--?-- Ensure integrity of ITAM & CMDB Data and integrations with
the IT Asset Discovery Tools
--?-- Ensures compliance with process standards and policies
--?-- Develop and improve process workflow and design in compliance
with standards and any regulatory requirements
--?-- Accountable for implementation and ongoing maturity and
improvement of the enterprise process
--?-- Identifies opportunities for process enhancements and
efficiency gains
--?-- Liaise with other functions to establish quality
improvement
--?-- Provide technical expertise and support for projects and
audits
--?-- Respond to requests from end users, managers, developers, and
team members for specific IT Asset Management data information
REQUIREMENTS - MUST HAVE EXPERIENCE
--?-- 5-10 years of experience with IT Asset Management
--?-- Proven conceptual, problem solving and analytical skills,
ability to communicate sound technical advice to clients, managers
and technical staff
--?-- Strong knowledge of asset management processes and
procedures
--?-- Strong understanding of server and network software licensing
and desktop hardware/software
--?-- Able to work both independently as well as collaboratively
achieving results within established timeframes with minimal
supervision
--?-- Ability to manage and prioritize multiple assignments
supporting business as usual, user request as well as special
projects
--?-- Able to effectively communicate and display a professional,
mature attitude in dealing with internal customers, management and
personnel across the organization
--?-- Working knowledge of Interface of ITAM processes with
CMDB
--?-- Experienced working with ITAM Tools like BMC Client
Management (Foot Prints), BMC Discovery (ADDM), Remedy, Flexera and
BDNA
--?-- Experienced with Visio and process mapping methodologies
EDUCATION, CERTIFICATION, TRAINING
--?-- Bachelor--??s degree in Computer Science/ Information
Technology or related and relevant experience
--?-- ITIL V3 Foundations Certification (preferred but not
required)
Keywords: Ask Staffing, Alpharetta , IT Asset Process Analyst, Professions , Alpharetta, Georgia
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