Hospitality Site Supervisor
Company: Verizon - GA - Alpharetta
Location: Alpharetta
Posted on: January 31, 2025
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Job Description:
OverviewThe Alpharetta Northpoint Hospitality Supervisor
provides strategic direction and leadership in promoting a culture
of service excellence while supervising two employees & performing
Hospitality Supervisor responsibilities for the site. These
responsibilities include overseeing the operations, sets, and
movement of the overall logistics of their assigned space/floor for
office/desk and meeting spaces. This position will oversee and
drive process improvement for all things related to Concierge,
Hospitality and Meetings & Events for the Alpharetta Northpoint
location. WORK SCHEDULE: Monday-Friday, standard business hours but
flexible start time and end time is required. Hire, train and coach
Community team.Host weekly one-on-one meetings and in-house
operational meetings with team and perform annual evaluations for
all employeesUse strategic thinking & operational expertise as a
way to provide enhancements to the office setting; create
relationships with clients to assist with problem solving /
assisting with issues to provide high standards of serviceBecome an
expert of Verizon protocols, office technology, internal processes
and hold team accountable for these expectationsProficient in all
Community team daily duties and responsibilities for all regions;
work as additional Community team to this site. Manage in-house
schedule for Alpharetta NP team & communicate weekly with Regional
Manager Work with Regional Manager & virtual Peer Training team to
assist with hiring, training, and on-boarding all new hires for
this locationProvide necessary documentation & communication for
progressive discipline, as neededMaintain and review guest comment
scores to achieve set goals Maintains and manages oversight &
follow-up of team tasks given; including inventory management,
managing equipment issues, service calls, meeting & event support
expectationsDaily professional interaction with team, Regional
Manager, Virtual Planners, AV, Yield Analyst, Experience Manage, GM
& vendor partners Daily interaction with all Verizon associates and
their partners Ensure all space is clean, operational and report
any and all defects throughout the dayPlans non-complex client
events when assigned or appropriate; partner with Event Support on
direction. Provide assistance to clients for catering, attendance &
av instruction, as needed. Travel to assigned locations as
appropriately outlined with leadership
teamResponsibilitiesPIdfcc55a01b1f-25660-36617085
Keywords: Verizon - GA - Alpharetta, Alpharetta , Hospitality Site Supervisor, Professions , Alpharetta, Georgia
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