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Hospitality Site Supervisor

Company: Verizon - GA - Alpharetta
Location: Alpharetta
Posted on: January 31, 2025

Job Description:

OverviewThe Alpharetta Northpoint Hospitality Supervisor provides strategic direction and leadership in promoting a culture of service excellence while supervising two employees & performing Hospitality Supervisor responsibilities for the site. These responsibilities include overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. This position will oversee and drive process improvement for all things related to Concierge, Hospitality and Meetings & Events for the Alpharetta Northpoint location. WORK SCHEDULE: Monday-Friday, standard business hours but flexible start time and end time is required. Hire, train and coach Community team.Host weekly one-on-one meetings and in-house operational meetings with team and perform annual evaluations for all employeesUse strategic thinking & operational expertise as a way to provide enhancements to the office setting; create relationships with clients to assist with problem solving / assisting with issues to provide high standards of serviceBecome an expert of Verizon protocols, office technology, internal processes and hold team accountable for these expectationsProficient in all Community team daily duties and responsibilities for all regions; work as additional Community team to this site. Manage in-house schedule for Alpharetta NP team & communicate weekly with Regional Manager Work with Regional Manager & virtual Peer Training team to assist with hiring, training, and on-boarding all new hires for this locationProvide necessary documentation & communication for progressive discipline, as neededMaintain and review guest comment scores to achieve set goals Maintains and manages oversight & follow-up of team tasks given; including inventory management, managing equipment issues, service calls, meeting & event support expectationsDaily professional interaction with team, Regional Manager, Virtual Planners, AV, Yield Analyst, Experience Manage, GM & vendor partners Daily interaction with all Verizon associates and their partners Ensure all space is clean, operational and report any and all defects throughout the dayPlans non-complex client events when assigned or appropriate; partner with Event Support on direction. Provide assistance to clients for catering, attendance & av instruction, as needed. Travel to assigned locations as appropriately outlined with leadership teamResponsibilitiesPIdfcc55a01b1f-25660-36617085

Keywords: Verizon - GA - Alpharetta, Alpharetta , Hospitality Site Supervisor, Professions , Alpharetta, Georgia

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