Salesforce Business Analyst
Posted on: September 16, 2018
This is a 6 month contract position. Salesforce Business Analyst Responsibilities: Collaborate with multiple levels of business stakeholders across functional areas to define business needs and desired Sales CRM Solution. Facilitate discussions with the business to identify pain points and areas of improvement within existing processes and opportunities to leverage the Salesforce platform to address pain points. Identify strategies to migrate disparate processes to the Sales CRM Solution. Define user stories and business requirements for Sales CRM. Develop functional requirements. Identify value drivers for future state solutions. Define solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery. Create and maintain project deliverables to ensure business processes, use cases, business requirements, functional designs, test plans, etc. are thoroughly and consistently documented using standard templates and centralized repository Complete basic administration within the cloud solution (user maintenance, field maintenance, basic product configuration, basic reports) Collaborate with team members to ensure thorough acceptance criteria, including positive, negative and regression testing for user stories Collaborate with business stakeholders to ensure successful user acceptance testing Provide content for end user training design, documentation and delivery efforts. Support deployment planning and post production support for new business process and requirements. Obtain/maintain basic Salesforce.com admin certification. Stay current on Salesforce.com functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange Seek additional certifications as solutions mature and require it. Salesforce Business Analyst Required Education and Experience: Bachelor's Degree in Business Management, Computer Science, MIS, or Industrial Engineering. Salesforce.com certification is preferred. Salesforce Business Analyst Minimum Qualifications and Competencies: 5-10 years of business analysis experience within a professional services, sales or customer support operations role Experience defining business requirements, writing user stories, creating detailed functional designs and process documentation Strong work ethic, customer service and interpersonal skills Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization Excellent presentation and facilitation skills Demonstrated skills in negotiation and influence Strong decision making and problem solving skills Ability to motivate and influence others Ability to work in a highly matrixed business environment Ability to work in a geographically dispersed business environment Working knowledge of SDLC and Agile (Scrum) project methodologies Intermediate skills with Microsoft Office Suite (Visio, Word, Excel, PowerPoint) If you are interested in this Salesforce Business Analyst position, contact Matt Albert at (see below). Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named a Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website. Synergis is an Equal Opportunity employer.
Keywords: Synergis, Alpharetta , Salesforce Business Analyst, Professions , Alpharetta, Georgia
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