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Java Production Support with Unix/Linux, SQL, AWS

Company: Empower Professionals
Location: Alpharetta
Posted on: October 12, 2018

Job Description:

Role: Java Production Support with Unix/Linux, SQL, AWSLocation: Alpharetta, GADuration: 12+ MonthsAny visa is fine Key Skills : Unix / Linux scripting + Production support skills

  • Minimum 6 years' experience in operations and production support
  • Monitor online health of applications
  • Provide Incident/Problem response, escalation and resolution
  • Provide Application monitoring and support services
  • Escalating incidents/service requests that they cannot resolve within agreed timescales
  • Keeping users informed of progress
  • Closing all resolved incidents, requests and other calls
  • Research support requests raised by business, call center, third party, and external application groups
  • Experience with Siebel CRM is preferable
  • Knowledge of AWS and understanding of web applications is preferable
  • Experience with Relational and Document type database
  • Modify production data as needed to resolve issues or fulfill requests
  • Support release activities and deployment efforts
  • Provide functional assistance in Support
  • Support IT projects for upgrades of infrastructure software and hardware.
  • Manage Incident/Problem queues as assigned by Customer Support Manager
  • Update metrics and enterprise tracking tools for service availability incidents and root cause analysis
  • Document operational processes and procedures
  • Track and document the status of application health and operational controls
  • Manage the daily adherence to operational processes, their documentation of evidence, and perform quality controls to ensure that they are being executed correctly
  • Manage Out Of Hour ("OOH")
  • Provide OOH support for Customer team to satisfy Customer external customer requests during any projects or testing activity
  • Manage and deliver the OOH Services required for 24/7 support.
  • Research support requests raised by Customer business, call center, third party, and external application groups
  • Modify Siebel configurations to resolve code and/or requirements defects
  • Answer questions and/or create data extracts to fulfill request demands
  • Support release activities and deployment efforts
  • Maintain system-to-system functionality
  • Assist Customer when application/logical DBA input is required to perform Incident/Problem resolution in the production environment.
  • Assist Customer in determining changes due to regulatory and compliance requirements - provided by Dice Java AND Production AND Support AND Unix AND Linux AND SQL AND AWS

    Keywords: Empower Professionals, Alpharetta , Java Production Support with Unix/Linux, SQL, AWS, Professions , Alpharetta, Georgia

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