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Field Services Technician, IT

Company: Aptean
Location: Alpharetta
Posted on: August 17, 2019

Job Description:

Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today's fast-paced, highly competitive economy, organizations don't have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds - with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That is why over 2,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.

Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean's products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

Job Description

Supporting various functional teams within IT to perform IT related tasks. Responsible for work that is less defined in scope but has the understanding and experience to execute business objectives. This role has the ability to effect short-term and some long-term business goals. The candidate must demonstrate the ability to provide high levels of customer service, with proven experience resolving technical issues within a corporate computing environment.

Principal Duties and Responsibilities:

  • To respond to support calls within an acceptable time frame

  • Provide support for 2nd and 3rd line incidents for desktop and enterprise applications involving printing, e-mail, network, connectivity issues, remote access and hardware issues for a global organization

  • Maintain and document technical solutions for hardware upgrades, disposal, loaner systems, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote or automated updates, and remote support

  • Apply available standards, methods and tools in an intelligent and effective way, and to produce a consistently high standard of documentation of both a technical and a descriptive nature

  • Deploy and maintain software images for desktop PCs, laptops and mobile clients

  • Build and maintain relationships with customers and third party vendors in order to ensure appropriate and agreed services are delivered

  • Handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems.

  • Follow internal IT processes and provide the Service Level Agreements committed to our internal customers.

  • Building and maintaining a shared knowledge base for problem resolution

  • Acquisition integration for end user services

  • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.

  • Occasional travel off site to remote locations

  • Occasional requirements to work into evenings and weekends as require, to complete key IT projects outside of normal business hours.

    Work Experience

    • High school graduate, BA/BS degree preferred degree in Information Systems, Information Technology, Computer Science or Engineering

    • At least 3 years demonstrable experience with information technology and how information technology supports business objectives


      • Knowledge of information technology and experience relating to information technology issues and problems

        Skills and Abilities

        • Strong PC Hardware troubleshooting skills related to PC and laptops, printers and monitors

        • Strong understanding of computer basics including Microsoft Windows Operating Systems, Microsoft Office, network connectivity and communication protocols

        • Good problem solving and analytical skills

        • Maintains current knowledge of information technology and keeps abreast of new and emerging technologies

        • Able to build and maintain relationships with customers and third party vendors in order to ensure appropriate and agreed services are delivered

        • Ability to handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems.

          If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

          Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state, and local laws we do not tolerate discrimination or harassment against any applicant for employment or employee with Aptean because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or any other group status protected by applicable law.

Keywords: Aptean, Alpharetta , Field Services Technician, IT, Professions , Alpharetta, Georgia

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