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Application Support Analyst

Company: Crossfire Consulting
Location: Alpharetta
Posted on: August 16, 2019

Job Description:

Reference # : 19-02073 Title : Application Support Analyst (Net) / App Operations/Systems Technician Location : Alpharetta, GA Position Type : Contract Experience Level : Start Date / End Date : 06/16/2019 / 06/13/2020 Description Description Candidate is responsible for defining, planning, and monitoring all application support activities for IT applications including trouble shooting, performance monitoring, recommendation of resolution, installation, training, and script/code writing - Implements and supports a broad range of facility-based IT & S equipment - Responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk - Advanced hands-on technical support is provided across a broad range of technical areas JOB TITLE: Application Support Analyst (Net) / App Operations/Systems Technician. The Technician - Systems is responsible for the advanced installation, operation, maintenance, deployment, training and support of NSS Applications including secure element access applications, security applications and related components, protocol usage, scripting and more, in a project and production support environment. The candidate will be responsible for overall Identity Access Management (IAM) operations and security strategy loping enterprise network assurance, cyber security and risk management strategy for detection and monitoring of risks, vulnerabilities, and evolving our preventive infrastructure, network and business processes to keep ahead of the threat. The candidate will also provide technical solutions and operations support for in-house Security and System Performance software applications supported by Network Security and Identity Access Management, used to secure employees, contractors and vendors access to network elements, applications and support Telecommunication's VCP, 5G, LTE, VoLTE, 4G to name a few. Primary skills required: This job posting is seeking application operations support personnel across 4 critical security applications, although development skills are needed candidates must have experience providing internal end user support in an enterprise environment. Operations Support: Research and analyze problems, developing solutions and making decisions that impact projects and /or may support other internal groups and vendors - Provide production support of four (4) Mission Critical Security Applications: Central Access Request Management System (CARMS), Privileged Account Management (PAM), and Physical Access Control System (PACS) and Secure Access Network Elements (SANE) security applications - Work cross-functionally across regional teams to follow best industry practice software design, development processes and methodologies - Conduct unit and integration testing of enhancements prior to production deployment - Conduct end-to-end systems development to ensure reliable and maintainable applications across all cross-functional teams - Integrating security requirements with identity stores, relational databases, application servers and physical access management systems. - Work closely with solutions planning, operations and development teams within Network Security Services and to ensure high-availability of applications. - Manage, administer, and maintain all internet and intranet sites - Research/analyze data processing functions, methods and procedures - Provide production support and development of security applications - Troubleshoot, deploy, administer and maintain multiple applications at one time - Provide quality support to a varied user community via Remedy, email and voice communications - Maintain system environments, scripting and configuration changes - Research problems and support, other internal groups and vendors - Respond to, research and resolve trouble reports and system alarms to determine problem severity and diagnose, determine and execute appropriate response actions - Evaluate alarming structures and determine optimal ways to proactively recognize trouble - Responsible for analyzing problems, developing solutions and making decisions that impact projects - Consistently looks to recognize application deficiencies and recommend changes to development teams - Ensure systems implementations occur in accordance with the established Change Control procedures - Expert in utilizing Agile Methodologies (DEV/SEC/OPS and CICD); which include but not limited to JIRA/Kanban, - Proactively communicate status reports and issues to management REQUIRED SHIFT: - Availability 8am - 8pm EST to provide EDN/West Coast support, along with off hours depending on project needs and maintenance windows - On-call rotation duties are required for 24X7 system support as needed EDUCATION/CERTIFICATIONS: - Bachelor's degree and/or four (6) or more years of relevant work experience as a IT Development Operations Supporte leader within a Data Privacy, Security IT, Idntity and Access Management (IAM) and/or Public Key Infrastructure (PKI) technical engineering/operations team. A degree in computer science, computer engineering, or network engineering

Keywords: Crossfire Consulting, Alpharetta , Application Support Analyst, Professions , Alpharetta, Georgia

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