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Applicant Tracking System - Tech Product Consultant

Company: ADP
Location: Alpharetta
Posted on: October 13, 2019

Job Description:

ADP is hiring a Technical Product Consultant I. This position is responsible for mastering products/applications and owning the technical relationship with our customers and the internal teams. The Technical Product Consultant is not only the technical support contact but also responsible for maintaining a high level of Customer Service. The position is responsible for developing solutions to resolve complex technical problems and counsel with customers. The goal of this position is to develop and manage a long-term partnership with customers to ensure they remain successful and realize the full value of their investment. The position drives customer satisfaction by proactively managing, troubleshooting and delivering technical solutions. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES:

  • Proactively own and manage high-touch customer relationships. Provide single point of contact for customer issues
  • Apply fundamental troubleshooting skills to issues before escalating
  • Ensure customer service level agreements (SLA)
  • Accountable for all technical/product issues and technical relationship
  • Analysis & Consultation
    • Conducts project initiation activities/needs assessments.
    • Analyze existing client systems, interface requirements, business process, reporting and operational needs.
    • Responsible for development of design documents and customized reporting documents.
    • Provides professional consulting services in the areas of product/service customizations, business process, complex custom reports/interpretation and special projects as related to implementation effort
    • Configuration / Integration
      • Works and counsels with client on system and service configuration efforts, product adaptation and business best practice solutions.
      • Determines best methodology and oversees the accurate and timely conversion of client's data
      • Validation
        • Builds client control information and oversees the pre- and post-implementation testing of products.
        • Oversees formal hand-off of system and operational services to other ADP departments/clients.
        • Performs other related duties as assignedQUALIFICATIONS REQUIRED:
          • Bachelor's Degree or Equivalent in Education & Experience Required
          • 1-3 Years Directly Related Experience in Selling/Servicing proprietary SAAS software PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
            • Project Management: Strong project management skills with demonstrated ability to multi-task and set priorities within tight timeliness and high client expectations
            • Adaptability: Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes
            • Communication: --superior written and verbal communication skills, coupled with highly developed interpersonal skills
            • Analytical: -- ability to quickly identify issues, duplicate/recreate issues, sound decision making and critical thinking skills We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE? Magazine, and recognized by DiversityInc? as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Keywords: ADP, Alpharetta , Applicant Tracking System - Tech Product Consultant, Professions , Alpharetta, Georgia

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