Customer Service Rep Retail
Company: Ashley Furniture
Location: Alpharetta
Posted on: August 28, 2020
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Job Description:
Summary:The Customer Service Representative provides exceptional
customer care and helps to exceed customer expectations daily. This
position performs daily sales order entry and payment processing,
undertakes the store's administration functions and provides
clerical support to store accounting functions that all help to
create an easy, enjoyable guest shopping experience that generates
new and repeat business.Responsibilities:* Provide an outstanding
service experience for every HomeStore customer and guest. Maintain
a welcoming, professional visible presence at the front desk;
engage with guests, ensuring they are always treated in a cordial,
respectful manner in a way that represents the Company brand
image.* Handle customer issues directed to the store, over the
phone and in person; take detailed notes and execute steps needed
for resolution in a positive, professional and helpful way.*
Respond to customers inquiries regarding sales, billing and
delivery; call customers to confirm and schedule deliveries;
partner with the sales team to meet and exceed customers' service
expectations professionally and with respect.* Process sales orders
accurately and efficiently. Follow cash handling procedures. Assist
customers with the credit application process and financing
arrangements as needed. Maintain sales transaction documentation.*
Assist with store opening and closing procedures including cash
balancing and daily checklists.* Provide clerical support for store
administration and accounting functions. Handle telephone traffic
and route calls using professional paging methods. Assist in the
completion of daily sales and other store reports.* Assist with
inventory and loss prevention processes. Participate in the
bi-annual inventory process.* Demonstrate the Company's Core and
Growth Values in the performance of all job functions.* Maintain
reliable attendance.* Actively participate in departmental
meetings, training and education. Assist with training other
employees and providing backup.* Complete other assignments and
special projects as requested.
Keywords: Ashley Furniture, Alpharetta , Customer Service Rep Retail, Sales , Alpharetta, Georgia
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