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Customer Service Representative

Company: Temenos Group
Location: Alpharetta
Posted on: October 18, 2020

Job Description:

We are seeking the right potential applicants/candidates to fill open positions. We are continuing to experience significant growth. Our efforts are focused on creating more jobs and sharing our passion for serving our customers in the community in a positive way. We are also looking to develop high performing representatives to Service Supervisor (2) position within the next 90 days. Our culture includes fast-paced work environment and growth. This position implements an environment that will encourage training, development, and passion. We are on a mission to help our labor union families understand how to make the most out of their provided benefits. Your responsibilities as a Service Representative are to explain and provide enrollment into members available benefits. As a Service Representative you will be using superior verbal communication skills to fully educate and counsel all members to understand the benefits, your duties are to accurately explain member benefits in full detail and process paperwork. You will also be working with members whom currently have their benefits in place at which you will be providing follow up assistance; basic maintenance of policy paperwork. Representatives develop long-term relationships with clients and enroll members into their benefits. Job Type: Full-time customer service: 1 year (Preferred) Education: High school or equivalent (Preferred) Shifts: Evening (Required) Working Days: Saturday (Required) Benefits: Health insurance Dental insurance Vision insurance Work environment: Office Communication method(s) used: Email Phone In person Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested This Job Is: A job for which military experienced candidates are encouraged to apply A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma Schedule: Weekends required Night shift 8 hour shift

Keywords: Temenos Group, Alpharetta , Customer Service Representative, Sales , Alpharetta, Georgia

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