Collections Agent / Call Center Representative (Alpharetta,GA)

Company: Fiserv
Location: Alpharetta
Posted on: February 19, 2021

Job Description:

Fiserv has immediate openings for experienced Collections Agents at their Coral Springs, FL location. This position is currently remote during the pandemic and will transition to an in-office job no earlier than April 2021. What we offer:

• Competitive hourly wages + monthly bonuses
• Tuition assistance after 90 days
• Medical, dental, vision, life, and disability benefit options starting day 1 of employment
• Retirement benefits including 401(k) and employee stock purchase plan
• Work-life balance, including generous time off policies
• Industry leading parental leave policy
• Career advancement opportunities across all Fiserv organizations Who we are:Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation. What does a successful Collections Agent do? As a member of the team you will be a part of a diverse group that likes to work hard while having fun. Your communication and negotiation skills will help you to provide world class customer service experience to an endless variety of consumers. Our service delivery is built around small teams of 5-20 associates, and every contributor plays a vital role in our over-all success. If you have excellent work history with a strong job stability, we want to hear from you! In this role, you can look forward to:
  • Assisting Consumers in resolving failed transactions with their banking partner(s)
  • Resolving overdraft balances and fees.
  • Collecting unfunded electronic payments.
  • Engaging with your team members in a high energy environment to assist consumers in a timely, efficient and compliant manner.
  • Documentation of all interactions in the appropriate systems/databases.
  • Daily interaction with your leadership
  • Performance based incentives Basic Qualifications for Consideration:
    • High school graduate or equivalent
    • 1+ years of collections and/or call center experience
    • Must have an excellent work history with a strong record of job stability Preferred Qualifications:
      • 1+ years experience working with automated dialing processes.
      • 2+ years collections experience
      • Bilingual (Spanish) is a plus We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Explore the possibilities of a career with Fiserv and Find Your Forward with us Associated topics: answer, associate, call center, call center associate, clerk, intern, product support, service representative, support, tsr

Keywords: Fiserv, Alpharetta , Collections Agent / Call Center Representative (Alpharetta,GA), Sales , Alpharetta, Georgia