Clinical Service Representative - Medical Assistant

Company: WellStreet Urgent Care
Location: Alpharetta
Posted on: January 8, 2022

Job Description:

The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, mid-level practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in WellStreet's fast paced, high-energy clinical office environment.

Please note that we are a COVID-19 testing location.

Minimum Qualifications
Must be available 5 out of 7 days a week
Must be available for 13 hour shifts from 7am-8pm
Rotate weekends and holidays
Must be certified having successfully completed an MA, LPN, EMT, RN or X-Ray Tech program from an accredited school
Minimum of 1 year experience working in a healthcare setting (preferably urgent care or emergency room)
Must be proficient in venipuncture and injections
Must be well organized and able to multi-task seeing multiple patients at once in a fast-paced high-volume environment
Knowledge of clinical procedures, medical anatomy and physiology
Documentation skills and attention to detail
Must have a working knowledge of ICD-9 and CPT codes
Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tack and diplomacy appropriate to situation
Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner
Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time
Maintain safe, secure, and healthy work environment
Ability to participate in initial and ongoing training as required
Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues
Excellent customer service skills
Energetic team player
Bilingual preferred
Responsible for traveling to all locations
Occupational Medicine Experience

Responsibilities Prepare patients for and assist with examination or treatments
Perform triage and obtain vital signs
Obtain and document patient history
Operate office medical equipment
Train & work in the Occupational Medicine Clinic, using current EMR system & abiding by the systems & protocols set forth by WellStreet
Understand and enforce standard health care regulatory requirements
Collect and maintain all patient and business documents while maintaining confidentiality
Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers.
Perform office procedures including all general administrative duties
Document Electronic Medical Record (EMR) all medical interventions
Assure HIPAA and OSHA compliance
Routine Clinical Procedures
Administer medications and non-intravenous injections (intramuscular, subcutaneous & intradermal)
Perform aseptic procedures
Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabs
Perform basic laboratory procedures
Ability to start an IV, placing a catheter, & splinting a plus

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Keywords: WellStreet Urgent Care, Alpharetta , Clinical Service Representative - Medical Assistant, Sales , Alpharetta, Georgia