Front Desk Agent
Company: The Hotel at Avalon and Alpharetta
Posted on: January 15, 2022
Inspired by the mythical land of Avalon, where the experience of
the Good Life is ever-present, The Hotel at Avalon arrives a grand
reimagining of resort environment, where guests are immersed in the
timeless art of living well.
Here at the Hotel at Avalon, the "Good Life" is ever present in our
benefits of becoming an associate! In addition to our Company's
medical, dental, vision, and retirement benefits, Hotel at Avalon
associates also enjoy free lunch or dinner during your shift in our
Associate Cafe, free gated on-site parking, provided uniforms, and
discounted dry cleaning rates on-site. In addition, you and your
family have access to Marriott's discounted hotel room program at
thousands of Marriott locations around the world.
"Think of us as a guide to the extraordinary, a gateway to the
unconventional, a beacon of good taste".
We value U.S. military experience and invite all qualified military
candidates to apply.
Assist guests with arrival and departure from hotel, while
providing positive guests experiences.
Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions.Complete the
registration process by inputting and retrieving information from a
computer system, confirming pertinent information including number
of guests and room rate. Promote HEI Hotels and Resorts and brand
marketing programs. Make appropriate selection of rooms based on
guest needs. Code electronic keys. Non-verbally confirm the room
number and rate. Provide welcome folders containing room keys,
certificates, coupons and refreshment center keys as
appropriate.Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks, and other forms of payment. Convert foreign currency at
current posted rates. Post charges to guest rooms and house
accounts using the computer.Promptly answer the telephone using
positive and clear communication. Input messages into the computer.
Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as
requested.Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.Field
guest complaints, conducting thorough research to develop the most
effective solutions and negotiate results. Listen and extend
assistance in order to resolve problems such as price conflicts,
insufficient heating or air conditioning, etc.Remain calm and alert
especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgment and
discretion.Comply with attendance rules and be available to work on
a regular basis.Perform any other job related duties as
High school diploma or equivalent required, and college degree
preferred.Hotel experience preferred.Considerable skill in the use
of a calculator to prepare moderately complex mathematical
calculations without error.Ability to effectively deal with
internal and external customers, some of whom will require high
levels of patience, tact and diplomacy to defuse anger, collect
accurate information and resolve conflicts.Ability to stand and
move throughout front office and continuously perform essential job
functions.Ability to access and accurately input information using
a moderately complex computer system.Ability to observe and detect
signs of emergency situations.Ability to establish and maintain
effective working relationships with associates, customers and
patrons.Effective verbal and written communication skills. Ability
to adapt communication style to suit different audiences, such as
effectively communicating with supervisors, coworkers, public
HEI Hotels and Resorts is committed to providing a comprehensive
benefit program that offers you choices for your physical, mental
and financial wellness, creating value in your most important
investment - you!For your physical and mental wellness we offer
competitive Medical and Dentalprograms through Anthem Blue Cross
Blue Shield as well asVision insurance programsthrough EyeMed.Our
Vacation, Sick and Holiday programs are available for you to
rejuvenate with time off. For your financial wellness, HEI provides
a wide array of coverage, including Supplemental, Spousal and Child
Life insurance as well as Short and Long-Term Disability plans. Our
401(k) Savings Plan with matching funds, and discounts through our
'YouDecide' and Hotel Room Discount programs provide additional
incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location
and employment status.Work today, get paid today! We proudly
partner with DailyPay, a voluntary benefit that allows our
associates access to their earnings when they want them. HEI Hotels
and Resorts is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, and other legally protected characteristics.
Keywords: The Hotel at Avalon and Alpharetta, Alpharetta , Front Desk Agent, Sales , Alpharetta, Georgia
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