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Clinical Service Representative - Medical Assistant

Company: WellStreet Urgent Care
Location: Alpharetta
Posted on: January 15, 2022

Job Description:

The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, mid-level practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in WellStreet's fast paced, high-energy clinical office environment.

Please note that we are a COVID-19 testing location.

Minimum Qualifications

  • Must be available 5 out of 7 days a week
  • Must be available for 13 hour shifts from 7am-8pm
  • Rotate weekends and holidays
  • Must be certified having successfully completed an MA, LPN, EMT, RN or X-Ray Tech program from an accredited school
  • Minimum of 1 year experience working in a healthcare setting (preferably urgent care or emergency room)
  • Must be proficient in venipuncture and injections
  • Must be well organized and able to multi-task seeing multiple patients at once in a fast-paced high-volume environment
  • Knowledge of clinical procedures, medical anatomy and physiology
  • Documentation skills and attention to detail
  • Must have a working knowledge of ICD-9 and CPT codes
  • Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tack and diplomacy appropriate to situation
  • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner
  • Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time
  • Maintain safe, secure, and healthy work environment
  • Ability to participate in initial and ongoing training as required
  • Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues
  • Excellent customer service skills
  • Energetic team player
  • Bilingual preferred
  • Responsible for traveling to all locations
  • Occupational Medicine Experience

    • Prepare patients for and assist with examination or treatments
    • Perform triage and obtain vital signs
    • Obtain and document patient history
    • Operate office medical equipment
    • Train & work in the Occupational Medicine Clinic, using current EMR system & abiding by the systems & protocols set forth by WellStreet
    • Understand and enforce standard health care regulatory requirements
    • Collect and maintain all patient and business documents while maintaining confidentiality
    • Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers.
    • Perform office procedures including all general administrative duties
    • Document Electronic Medical Record (EMR) all medical interventions
      • Assure HIPAA and OSHA compliance
      • Routine Clinical Procedures
        • Administer medications and non-intravenous injections (intramuscular, subcutaneous & intradermal)
        • Perform aseptic procedures
        • Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabs
        • Perform basic laboratory procedures
        • Ability to start an IV, placing a catheter, & splinting a plus
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Keywords: WellStreet Urgent Care, Alpharetta , Clinical Service Representative - Medical Assistant, Sales , Alpharetta, Georgia

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