Sales Operations Specialist

Company: Arrow Electronics, Inc.
Location: Alpharetta
Posted on: May 8, 2022

Job Description:

Position:Sales Operations SpecialistJob Description:What You'll Be Doing

• Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
• Processes quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Some knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG). Works with management to negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases.
• Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. May assist less experienced teammates in problem resolution. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
• Support Management: Liaison between sales team to perform root cause analysis. Ensures returns, invoicing, credit, shipping issues, etc are resolved in a timely fashion. Manage the interface on reporting, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports and drive closure by managing exceptions. Support supply chain engagements and manage bond requests, and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend and participate in customer shortage calls and set internal action plan and communicate to appropriate account team members.What Are We Looking For?
  • Has no discretion to vary from established procedures
  • Has no related work experience or has work experience but requires formal training in theories/concepts in own function
  • Works under general supervision
  • Entry-level professional role
  • Organizational skills
  • Excellent communication skills
  • Works well under high pressure environment
  • Georgia and Colorado location availableExperience / EducationTypically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experienceWhat's In It For You? At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
    • Medical, Dental, Vision Insurance
    • 401k, With Matching Contributions
    • Paid Time Off
    • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
    • Growth Opportunities
    • Short-Term/Long-Term Disability Insurance
    • Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
    • On-site Caf-- with Catering Option for Busy Lifestyles (availability subject to COVID-19 office guidelines)
    • 24/7/365 On-site Gym and Lockers, Free for Use to All Employees! (availability subject to COVID-19 office guidelines)
    • Bike Racks
    • And more!Annual Hiring Range/Hourly Rate:$23.65 - $35.20Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:US-GA-Alpharetta, Georgia (Wills Rd)Time Type:Full timeJob Category:Business SupportEEO Statement:Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)Arrow COVID-19 Vaccination Policy:Arrow requires all new employees in the United States to provide proof of full COVID-19 vaccination prior to beginning work, except where prohibited by law.

Keywords: Arrow Electronics, Inc., Alpharetta , Sales Operations Specialist, Sales , Alpharetta, Georgia