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Customer Experience Specialist - Retail Sales

Company: Diventures
Location: Alpharetta
Posted on: July 28, 2022

Job Description:

Job DescriptionAt Diventures, where safety is our number one priority and fun is our number one goal, we are in the relationshipbusiness. The Customer Experience Specialist contributes to the success of Diventures by consistently building positiveexperiences and lasting relationships with our customers through high-touch, high-communication, personalizedcustomer service.As the first point of contact for the customer, the Customer Experience Specialist is the 'face of the company' andtakes personal ownership of each customer's experience. With friendliness, professionalism, integrity, a great sense ofurgency and care, the Customer Experience Specialist defines each Diventures customer's experience by demonstratinggenuine interest and a sincere desire to know and understand each customer's unique needs and aspirations; makingproduct and service recommendations that best serve the customer's interests.Because everything communicates, the Customer Experience Specialist further demonstrates ownership of thecustomer experience by positively maintaining a world-class service environment defined as welcoming, clean, andorganized with exceptional visual presentation of products, ensuring that the customer's first and lasting impressions areof a facility and team like no other.Proactively engaging customers both in-person, on the phone, and through email with authentic enthusiasm, theCustomer Experience Specialist shares the Diventures experience by smiling, greeting, actively listening, effectively sharingproduct and service offerings in swim, SCUBA, service and travel and effectively resolving customer problems quickly andcompletely.Key Attributes of the Successful Diventures Customer Relationship Specialist• Attention to Detail• Problem Solver• Initiative• Engaging• Friendly• Positive• Courteous• Cool Under Stress• Professional Presentation• Fun• Displays Urgency for the Customer• Resilient• Clear Communicator• Empathetic• Positive• Learner

Keywords: Diventures, Alpharetta , Customer Experience Specialist - Retail Sales, Sales , Alpharetta, Georgia

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