Rep-Parts/Service Sr

Company: American Honda Motor Co Inc
Location: Alpharetta
Posted on: March 13, 2023

Job Description:

What Makes a Honda, is Who makes a Honda



-Honda -has a clear vision for the future, and it's a joyful one. - We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. -

-At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. - We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!



-About this Position:

Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Co., Inc (AHM) and Honda/Acura dealerships. The DPSM is the dealer's point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM Objectives and actual Dealer performance in the areas of, Customer Relations, Customer Satisfaction, Customer Pay repair order growth, Honda/Acura Genuine Parts and Accessory Sales and dealership profitability. The DPSM supports development, implementation, and follow-up of action plans to programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring Pilot Program(s) as assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.

-Responsibilities include: -

• 
  
• Achievement of parts and accessory sales objectives
  
• Achievement of customer satisfaction objectives
  
• Increasing district repair order growth and customer retention
  
• Monitoring and managing warranty expense
  Who we are seeking:
  
  
  
  
  • 
    
  • Candidates with knowledge of warranty and dealer service wholesale and retail experience, including operations policy and procedures
    
    
    
    
    Required Work Experience:
    
    
    • 
      
    • At least -10-15 years of auto parts and service wholesale and retail experience, including operations policy and procedures is required
      
    • Knowledge of warranty and dealer service wholesale and retail experience, including operations policy and procedures is required
      
    • Must be proficient in the use of analysis, action planning, and follow through to achieve assigned business objectives
      
    • This position requires frequent travel and the possibility of relocation
      
      
      
      
      -Required Education:
      
      
      • 
        
      • Bachelor's degree in Business, Marketing, Automotive, Technology, or equivalent work-related experience
        
        
        
        
        Desired skills:
        
        
        
        
        • 
          
        • Proficiency in MS Office applications Word, Excel, and PowerPoint
          
        • Effective communication skills, both written and verbal
          
        • Strong project management skills
          
        • Excellent customer service
          
          
          
          
          
          
          
          
          At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. - We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. - Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. - We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. - We are Honda!
          
          
          
          -What differentiates Honda and makes us an employer of choice?
          
          -Total Rewards:
          
          
          • 
            
          • Competitive base salary
            
          • Annual Bonus
            
          • Industry-leading Benefit Plans (Medical, Dental, Vision)
            
          • Paid time off, including vacation, paid holidays, sick time, and personal days
            
          • 401K Plan with company match + additional contribution
            
          • Relocation assistance (if eligible)
            
          • Company Vehicle
            
            
            -Career Growth:
            
            
            • 
              
            • Advancement opportunities
              
            • Career mobility -
              
            • Education reimbursement for continued learning
              
            • Training and Development programs
              
              
              -Additional Offerings:
              
              
              • 
                
              • Wellbeing program
                
              • Community service and engagement programs
                
              • Product programs
                
              • Free drinks onsite
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. -
                
                

Keywords: American Honda Motor Co Inc, Alpharetta , Rep-Parts/Service Sr, Sales , Alpharetta, Georgia