Customer Service Rep

Company: Exela Technologies
Location: Alpharetta
Posted on: May 22, 2023

Job Description:

About Exela
Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.

EOE/Minorities/Females/Veterans/Disabled

Job Description
Conference Service Job Description

Responsibilities include, but are not limited to:
--- Conference Service and Audio-Visual Support as it relates to conference setups and A/V connectivity
--- Perform duties and special requests as assigned by team leader and manager
--- Review and process confidential and extremely time-sensitive applications
--- Maintain high degree of quality control and validation of the completed work
--- Ensure operating and quality standards are met based on service objectives
--- Maintain accuracy of required reports and logs
--- Ensure the highest level of customer care
--- Ensure adherence to business guidelines, safety and security procedures
--- Support financial results by minimizing site waste and rework

Required Qualifications:
--- Conference Services and Audio-Visual Support
--- Ability to effectively work individually or a team environment.
--- Ability to handle multiple projects simultaneously
--- Ability to adapt to changing fast-growing production environment
--- Ability to communicate both verbally and written with customers and company personnel
--- Strong organizational and administrative skills
--- Ability to meet employer's attendance policy
--- Work experience in email and Microsoft Windows environments is required
--- May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations or the
--- Must be able to sit, stand, and/or walk for long periods of time with or without accommodations
--- High School Diploma or equivalent (GED) required

Preferred Qualification:
--- Experience with healthcare and/or insurance industry a plus

Keywords: Exela Technologies, Alpharetta , Customer Service Rep, Sales , Alpharetta, Georgia