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Veterinary Customer Service Representative

Company: Thrive Pet Healthcare
Location: Alpharetta
Posted on: May 24, 2023

Job Description:


Position at Thrive Pet Healthcare

All Pets Emergency & Referral Center is seeking a Veterinary Client Care Representative to join our veterinary hospital in Alpharetta, Georgia.
Our ideal candidate:

  • Customer service experience
  • Veterinary customer service experience preferred, but not required
  • Excel in client satisfaction & compassion
  • Able to provide high-quality client care
  • Outstanding verbal communication skills
  • Friendly & outgoing
  • Thrive in a fast-paced environment
  • Responds to challenges positively
  • Availability afternoons, evenings, and weekends. Job Duties:
    • Greeting clients, and their pets.
    • Showing care and empathy for every client and pet every day
    • Communicating via phone, email, and/ or in person with clients and actively listening to their concerns
    • Scheduling appointments, maintaining client records, processing client payments
    • Utilizing computer information system to accurately enter client/patient information, record patient history, and update and maintain medical records
    • Preparing invoices and processing payments Job Qualifications:
      • High School Diploma or equivalent, AAS or higher preferred
      • At least 6 months of customer service experience
      • Veterinary hospital experience is preferred, however not required
      • Organization and tremendous attention to detail is a must
      • Must be able to multi-task and manage time effectively What we offer you:
        • Competitive pay
        • Milestone Award Program - tenure-based bonuses at 3 years, 5 years, and 10 years!
        • 80 Hours PTO per year
        • Medical/Dental/Vision Insurance
        • 401K with employer match
        • Continuing education opportunities
        • Career growth & advancement with a growing company ecosystem
        • Employer paid life insurance
        • Employer paid 8 weeks of parental leave
        • Employer paid purr-rental leave (adoption of pet)
        • Employer paid assistance programs to aid in mental wellbeing
        • A drama free working culture
        • And so much more!
          Find out more about us at:

          At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.


Keywords: Thrive Pet Healthcare, Alpharetta , Veterinary Customer Service Representative, Sales , Alpharetta, Georgia

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