Claim Director - Inland Marine
Company: Chubb
Location: Alpharetta
Posted on: April 1, 2026
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Job Description:
Description The Chubb North American Marine Claims team services
several business units within Chubb, with books of business
involving large Ocean Marine, Inland Marine programs written on
various Chubb or manuscript policies. The claim profiles range from
first and third party claims including Motor Truck Legal Liability,
Warehouseman's Legal Liability, Contractors' Equipment, Personal
Property in Transit, Marina Property, Air Freight Liability, and
others. This position will directly manage the claims occurring on
Marine books of business, within the Property Claims discipline.
Responsibilities: Analyze first reports to determine nature of
loss, coverage provided, and scope of damage. Promptly contact
insured and and claimants. Promptly and properly develop the file
to provide accurate and timely investigation and loss analysis.
Maintain an active diary and monitor diary to achieve timely
development of file and timely disposition of the claim. Recognize
and pursue recovery where possible. Adhere to all statutory
regulations and unfair claim practices act. Establish accurate and
timely reserves. Effectively communicate with all internal and
external customers. Participate in the maintenance and renewal of
accounts. Deliver agreed upon claim service to clients and brokers
in a timely and professional manner. Foster relationships with
clients, brokers and insurance carriers. Participate in regular
file review discussions to update participants on large claims.
Determine claims and reporting preferences, options and
infrastructure to provide the most efficient delivery of service.
Monitor and maintain data integrity, especially with claims coding.
Work closely with management on the delivery of claim service to
meet client expectations. Effectively communicate with all internal
and external customers. Qualifications Education: College degree
preferred or equivalent in education and experience.
Competencies/Tech Skills: Candidate must have proven technical
knowledge in the investigation and analysis of Marine Claims, with
a minimum of 5 years of experience in the handling and/or
supervision of Marine Claims. This would include knowledge of
insurance contracts, industry trends, and severity and a strong
knowledge of Chubb's systems, procedures and philosophy. Candidate
must demonstrate an ability to work in a collaborative fashion with
a wide spectrum of people, develop and maintain strong business
relationships within Claims and with underwriting partners. Must be
an excellent verbal and written communicator with a strong ability
to address diverse audiences. Candidate must be both service and
results driven, highly analytical and detail-oriented with the
ability to make timely and appropriate decisions. The aptitude to
share and impart knowledge within a team environment is essential.
Advanced organizational and time management skills required.
Ability to accept new challenges in a continued changing business
environment required. Ability to coordinate, deploy and deliver
claim service. Apply strategic, proactive and innovative skills to
develop creative solutions and resolve problems to achieve desired
business results. If you do not already have one, you will be
required to obtain an applicable resident or designated home state
adjusters license and possibly additional state licensure.
Keywords: Chubb, Alpharetta , Claim Director - Inland Marine, Accounting, Auditing , Alpharetta, Georgia
