BDC Agent

Company: Ed Voyles Automotive Group
Location: Smyrna
Posted on: February 16, 2026

Job Description:

Job Description Job Description Now Hiring: Business Development Center (BDC) Agent We are seeking a highly driven, performance-focused BDC Agent who thrives in a fast-paced call center environment and is motivated by measurable results. This role is critical to driving dealership traffic by efficiently converting leads into scheduled appointments while delivering a professional and positive customer experience. Key Responsibilities: Manage a high volume of inbound and outbound calls, emails, texts, and internet leads with speed and accuracy Engage customers to identify needs, overcome objections, and drive appointment setting with our sales team Consistently meet or exceed daily call, contact, and appointment-set benchmarks Create urgency and motivation for customers to visit the dealership and speak with a salesperson Accurately document all customer interactions and outcomes in the CRM Collaborate with sales teams to ensure strong appointment show rates and smooth transitions Maintain compliance with scripting, follow-up cadence, and call quality standards Performance Expectations: Achieve individual and team KPIs , including call volume, contact rate, appointment-set rate, and show rate Demonstrate efficient time management and productivity throughout scheduled shifts Adapt quickly to coaching and performance feedback to improve results Maintain a professional, customer-focused approach while driving sales outcomes Ideal Candidate: Results-oriented with a strong sales and performance mindset Comfortable working in a metrics-driven call center environment Excellent verbal communication and persuasion skills Highly organized, dependable, and goal-motivated Automotive BDC or call center experience preferred, but not required Why Join Us: Performance-based compensation with incentive opportunities Clear expectations, coaching, and growth pathways Collaborative, high-energy team environment A role where your productivity directly impacts dealership success If you’re motivated by performance, thrive on accountability, and take pride in delivering a strong first impression that drives results, we want to hear from you. Apply today and help drive our dealership’s growth.

Keywords: Ed Voyles Automotive Group, Alpharetta , BDC Agent, Sales , Smyrna, Georgia